Frequently Asked Questions

How do I get the correct measurement of my head?

Follow the instructions below to get your head measurement in inches.

  • Step 1 is for pre-made wigs
  • Steps 1 through 6 is for custom wigs
  • Step 1 & 2, however, are the most important steps, and the most accurate measurements are needed for a custom wig.

 

 

What is my head size?

These categories below will determine how snug your wig will fit to your head. The average wig size is MEDIUM (22-22.5). Please note: 

  • You can always adjust your wig with the clasp-able wig clips at the bottom of the wig near the wig tag. Clasp it together like you would a bra strap. 
  • All wigs come with a security band.
  • All wigs will come in the measurement of the average head size unless you state otherwise in the notes section at checkout.

 

 

 

 

 

 

How long is shipping?

Shipping times do include processing times. Currently, shipping and processing times are between 4-20 business days. Business days are: Monday through Friday. Weekends are excluded. Times are subject to change and you may receive your package sooner than initially expected. 

This shipping timeframe may also be affected by weather change, holidays and/or future pandemics and is subject to change at any time.

 

When are restock dates?

 Restock dates will occur on Fridays at 2:00pm central time (CT). 

Follow our instagram and tiktok pages @yourhairlink for updates! 

 

What type of hair are these wigs?

All wigs, bundles etc sold by yourhairlink.com will be of 100% human hair and will fall in either two categories, virgin or raw. Each collection specifies which type of hair is sold in which. For example:

Premium-Pink Collection (Virgin Hair)

Black-Luxe Collection (Raw Hair) 

 

How long will these wigs, bundles etc last?

ALL wigs from ALL collections are guaranteed to last 2+ years as long as the proper caring conditions are met. Raw wigs will have a longer lifespan but do require extensive hair care. Treat these investments as if they were growing out of your scalp! You will definitely "reap what you sow"!

Head over to our "How to Care" page for in-depth hair care instructions.

 

Do these wigs, bundles etc shed?

All wigs shed, however, it is the quantity of shed hair that matters and is one of the key factors that determines a high quality wig. It is recommended to thoroughly detangle hair (while dry) before shampooing, co-washing etc. 

All hair sold from yourhairlink.com will experience some shedding BUT will be very minimal. Expect little to no hair strands when you detangle.  

 

Do these wigs, bundles etc tangle?

You should not experience any major tangling if you are thoroughly detangling the hair while it is dry. As long as you dry brush wigs, bundles etc, you will be able to easily detangle the hair. 

 

Are refunds allowed?

Refunds are not currently allowed due to the company's careful inspection process, unless a mistake was made on the company's behalf. 

Are exchanges allowed?

Exchanges are allowed ONLY if the hair is within its original, unworn state as well as its original packaging and returned to yourhairlink within 5 days. See https://yourhairlink.com/pages/refund-policy for more detailed information. 

 

If you have any questions feel free to contact us at yourhairlink@gmail.com